RE/MAX Alliance - Arvada Office

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Opinions

• Debora Ortega

  Feb, 09 2018
  ★ ★ ☆ ☆ ☆
  Phillip Haas was the sellers agent when I bought my home. Prior to closing I was asked by my realtor what day and time I would prefer to close. The time was set for 10. When I got to the closing I was informed that the buyer were not going to be signing forms until 2:00. This was the first time I or my realtor was informed of this and this of course created a great inconvenience movers and deliveries. Mr. Haas reported that he did just as much information as my realtor, indicating he was unaware and not responsible for the difference in times and lack of communication. Upon reviewing the discloser documents it was revealed that the sellers paid and extra fee for a coordinator. This fee was paid to Remax. When I asked Mr. Haas who the coordinator worked for, he admitted it was for his agency. While I was unhappy about the inconvenience I was livid that Mr. Haas shifted shirked knowledge and responsibility of the scheduling snafu and suggested the blame was with my own realtor. This seems like a poor business practice at best.

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